Tech Kodainya and ServiceNow are strengthening their partnership to fast-track enterprise generative AI adoption and modernize Tech Kodainya’s delivery model around ServiceNow’s AI platform. The expanded collaboration includes supporting customers in deploying AI-powered workflows, jointly advancing the skills of Tech Kodainya professionals in ServiceNow’s generative capabilities, and positioning ServiceNow as a strategic platform for digital transformation. The initiative enables businesses to improve operational efficiency, elevate service quality, and accelerate value from AI investments.
Tech Kodainya has announced a significant expansion of its strategic partnership with ServiceNow to accelerate the adoption and impact of generative AI for organizations across global industries. As enterprises look to modernize operations, elevate service delivery, and unlock new sources of productivity, the collaboration aims to streamline AI deployment, reduce adoption complexity, and help customers realize measurable value from their investments faster than ever before.
The extended relationship is built around a unified ambition: to bring together Tech Kodainya’s deep engineering, consulting, and enterprise transformation capabilities with the powerful generative AI technology and automation platform provided by ServiceNow.
With rising pressure on organizations to achieve returns on AI initiatives, the expanded partnership addresses one of the most pressing challenges in the market, translating rapid AI advancements into practical, scalable, and secure business outcomes. To support this objective, Tech Kodainya and ServiceNow have jointly established an advanced Center of Excellence dedicated to generative AI-powered enterprise transformation.
The center unifies expertise, frameworks, and AI-driven workflows to guide customers through the full lifecycle of AI modernization, from strategy and design to implementation, optimization, and continuous improvement. By bringing these capabilities under one collaborative environment, enterprises will be able to adopt generative AI with clearer governance, faster integration, and more predictable performance.
The accelerated push toward generative AI has created both opportunity and complexity for enterprises attempting to evolve their technology landscape. Many organizations face the challenge of integrating AI into legacy processes without disrupting ongoing operations or compromising security.
Through the enhanced partnership, Tech Kodainya and ServiceNow will help customers modernize their technology ecosystems by embedding generative AI into the core operational layers of the business. The Center of Excellence will serve as a centralized engine where organizations can assess AI readiness, identify high-impact use cases, and deploy generative AI solutions that enhance workflow automation, elevate service experiences, and reduce operational bottlenecks.
Tech Kodainya’s enterprise AI frameworks will be deeply integrated with ServiceNow’s AI platform to produce intelligent, context-aware capabilities across IT service management, customer operations, HR workflows, supply chain, and field operations.
By using these combined strengths, customers will gain access to modern digital workflows enhanced by generative AI-powered reasoning, rapid content generation, automated incident analysis, conversational support experiences, and continuous optimization driven by real-time insights. The collaboration will also enable enterprises to improve the reliability and accuracy of their service operations by embedding AI models that learn and adapt over time.
As generative AI continues to reshape the expectations of digital service delivery, industries are seeking ways to operationalize AI at speed and scale. The strengthened partnership and dedicated Center of Excellence will play a critical role in helping organizations move from experimentation to long-term value creation.
Tech Kodainya and ServiceNow will work together to develop industry-specific transformation pathways that translate generative AI into tailored outcomes for sectors such as financial services, transportation, retail, telecommunications, manufacturing, energy, healthcare, and government institutions.
In sectors with high service volumes, generative AI will help automate workflows previously dependent on manual intervention. In industries with strict compliance and governance requirements, the combined expertise of Tech Kodainya and ServiceNow will ensure AI implementations meet regulatory expectations while still improving efficiency.
Manufacturing and logistics organizations will benefit from intelligent automation of maintenance, coordination, and operations management. Public sector institutions will gain access to AI-driven service delivery models that support faster citizen response and improved administrative efficiency.
The partnership’s industry-forward approach ensures that generative AI is applied with a clear understanding of sector needs, reducing the learning curve and accelerating impact for both established enterprises and fast-growing organizations.
One of the strongest value drivers of the expanded partnership is its ability to dramatically streamline and automate complex enterprise operations. By integrating generative AI into core workflows across the ServiceNow platform, Tech Kodainya will help organizations eliminate repetitive tasks, accelerate incident resolution, and improve decision-making accuracy. Enterprises will be able to resolve service requests with greater speed, gather insights from unstructured data, and deploy intelligent recommendations that enhance the productivity of frontline teams.
Tech Kodainya is also incorporating generative AI models within its own delivery operations to improve response times, optimize resource allocation, and elevate client support. This internal adoption demonstrates the effectiveness of the enhanced workflows and provides a real-world blueprint for customers evaluating their own AI transformation strategies. As AI-driven efficiencies scale, organizations will be able to achieve higher productivity levels while reducing operational overhead, allowing their teams to shift attention toward higher-value initiatives.
Another major component of the expanded collaboration is the commitment to build a workforce equipped to deliver AI-driven modernization at a global scale. Tech Kodainya will significantly deepen its expertise through extensive training, role-based certifications, cross-platform learning experiences, and continuous skill development aligned to ServiceNow’s AI platform and generative capabilities. This initiative reflects a broader objective: to develop one of the industry’s strongest pools of AI implementation talent capable of delivering large, complex transformation programs with speed and reliability.
The training initiative reinforces Tech Kodainya’s long-term strategy of enabling a cloud-first, automation-first, and AI-first culture across its organization. The skill expansion will support major digital transformation projects globally, ensuring that customers gain access to highly trained professionals who understand both the technology and the industry-specific requirements necessary for successful AI adoption. The result will be a delivery ecosystem built on proficiency, scalability, and sustained innovation.
As organizations expand their use of generative AI, governance and security have become key imperatives. The expanded Tech Kodainya and ServiceNow partnership includes a comprehensive focus on responsible AI deployment, supported by rigorous data privacy standards, transparent governance models, and enterprise-grade security frameworks. The Center of Excellence will help customers design AI strategies that align with their risk posture while providing them with the tools to monitor, evaluate, and optimize AI-driven workflows responsibly.
The collaboration will also support organizations in modernizing outdated governance structures that may hinder AI adoption. Through standardization, automated compliance reporting, and integrated monitoring capabilities, enterprises will be able to deploy generative AI solutions confidently, ensuring that each implementation meets the required standards for data handling, auditability, and operational integrity. This approach enables organizations to balance innovation with safety, creating a secure environment in which AI can operate with trust and transparency.
The expanded relationship underscores a shared belief that modern enterprises are best served by platform-based transformation strategies, where AI, automation, workflows, and analytics operate in a unified environment. Tech Kodainya and ServiceNow will continue to deepen platform integration, allowing customers to transition away from fragmented service management tools and adopt an intelligent system of action capable of supporting end-to-end automation across IT and business operations.
Through this enhanced integration, enterprises will gain the ability to streamline IT operations, unify data across systems, improve service reliability, and adopt predictive models that reduce disruption. As platform-centric modernization accelerates, organizations will be better positioned to support long-term innovation, scale operations, and respond to market changes with greater agility. The combined strengths of Tech Kodainya and ServiceNow provide a robust framework for enterprises transitioning to this future state.
The deepened partnership between Tech Kodainya and ServiceNow represents a long-term commitment to redefining how organizations implement and scale generative AI across their operations.
By combining strategic expertise, implementation capabilities, and platform-driven innovation, the collaboration aims to equip enterprises with the tools and guidance needed to modernize rapidly and achieve measurable gains in performance and productivity. The Center of Excellence will serve as the foundation for this mission, enabling customers to adopt generative AI with confidence, speed, and clarity.
Tech Kodainya helps global organizations modernize IT, accelerate digital transformation, and seamlessly adopt advanced cloud, AI, and automation technologies. The company enables enterprises to build scalable, secure, and intelligent digital systems that support long-term business growth and operational excellence across public, private, and hybrid environments.
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